Ausera Migration and Education Services

Very disappointing experience — over-promised and under-delivered. We engaged this immigration lawyer because we were extremely busy and did not have the time to research the visa process and prepare everything ourselves. We trusted that, by paying a professional, we would receive proper advice, guidance and a thorough assessment of our circumstances. Unfortunately, our experience was the opposite. From our initial discussions, the process was made to sound very simple and as though we did not need much supporting evidence. Based on the advice we received, we genuinely believed our application was being prepared appropriately. We were particularly disappointed to later discover that the visa application had been lodged under what we believe was the wrong visa category — the Sponsored Family stream, despite the applicant not being a family member of the sponsor in the way required for that category. This is exactly the type of issue we relied on a professional immigration adviser to identify and advise us about before lodging. Our application was subsequently refused. We completely understand that no immigration lawyer or migration agent can guarantee a visa outcome, and we would never blame an agent simply because an application was unsuccessful. Our issue is the level of advice and preparation we received beforehand. What was even more frustrating was that after the refusal, we were told that we could reapply with additional evidence. However, this additional evidence was not properly requested from us before the original application was lodged and decided. If this evidence could potentially have strengthened the application, we believe we should have been advised about it and given the opportunity to provide it beforehand. The email we received after the refusal also stated that the required services had been completed in full and to a professional standard. From our perspective, however, we felt that the service amounted to little more than completing and lodging the application. We expected much more proactive advice, particularly regarding the appropriate visa pathway, potential concerns with the application and the evidence needed to address those concerns. We engaged a professional precisely because we didn't have the time or expertise to do this ourselves. Unfortunately, we were left feeling that we could have achieved a similar result by doing the application ourselves, while having to pay for professional assistance. In our experience, she over-promised and under-delivered. The way the process was explained to us initially gave us confidence that everything was straightforward and that we didn't need to do very much. The eventual outcome and the lack of preparation for the issues raised by the Department were extremely disappointing. We would strongly encourage anyone considering using this service to make sure they independently understand the visa category, eligibility requirements and supporting evidence needed before relying entirely on the advice provided by Lawanya. Based on our personal experience, we would not recommend this company.

We used the service of AUSERA migration for our graduate visa and the process was done smoothly. Great communication, detailed and friendly service. Recommend them for anyone who are planning on Australian Visas without any hesitation. Keep up the great work

Thrilled that my SBS application was approved within two hours of submission! Huge thanks for the amazing support and guidance that led to a job well done. Highly recommended!