The Migration Institute of Australia

I had an excellent experience with the MIA Professional Support team while assisting a client with a wrongful visa refusal. Their team responded promptly, followed up directly with the Department, and ensured the refusal decision was vacated as quickly as possible. Throughout the process, they kept me consistently updated, which made a significant difference in managing both the matter and my client’s expectations. The situation was understandably very distressing for my client, and having the MIA team’s support was invaluable in achieving a positive outcome, with the decision ultimately vacated and the visa approved. I truly appreciate their professionalism, efficiency, and commitment to supporting practitioners and their clients.

I being the MIA Member since 2008, recently used the Professional Support Team Services in relation to the case matter of my client whose student visa refused within 2 weeks of submisson on the grounds of medical examination not conducted. This was completely nightmare and clearly a jurisdictional error as the issue of visa expiry, briding visa matter, decison to lodge appeal or not within the prescribed time frame and most importantly the education of last few units to be completed very soon. So, even the favourable outcome in the future would not any benefit to student. Other than I used all my professional resouces in direction, I contacted the MIA Professional Support Team to escalate the matter with the departmental head and MIA did the fanatastic job and regularly in contact with me with all the possible solutions with the concept of pros and cons regarding timelines. Finally, the refusal decision was revoked just few days brefore the ART appeal time frame and that was a big relief for myself and client. Thanks for the support from Nicolle Bergman and look forward the same in the future in any crtical situations. Warm Regards, Riyaz Jindani MARN : 0853181 | MMIA : 3386

I had an excellent experience with the Migration Institute of Australia (MIA). The entire process was smooth, professional, and well-organized. The staff was knowledgeable and quick to assist with my inquiries. A special thank you to Nansi for her outstanding service! She went above and beyond to resolve my issue quickly, identified an overcharge I hadn’t noticed, and arranged the refund without any hassle. Nansi's prompt communication, attention to detail, and friendly attitude made the entire experience even better.

The CPD I attended today - Understanding Ministerial Intervention - was extremely valuable even for an old hand like me. The presenter was experienced and knowledgeable, articulate, coherent and understandable. It is important to have a presenter who enunciates clearly. She also answered questions with precision and accuracy and was pleasant and respectful in her responses. This was a very useful session. The written Handbook is excellent. I commend the presenter and the content. Thank you to the MIA for the session.

Sincere Thanks for Your Outstanding Support Dear Nanci, I am writing to express my sincere gratitude for your outstanding assistance last week in resolving the issue regarding my delayed MIA Notices. Your efficiency and professionalism were truly impressive. You not only identified the cause of the issue promptly, but also ensured that it was resolved without further delay. Thanks to your efforts, everything is now back on track. It is rare to encounter such a high level of responsiveness and dedication, and I wanted to personally acknowledge your excellent support. You made a real difference, and I greatly appreciate it. Warm regards, Jane SHI Montgomery International Consultants

I started my membership with MIA as a student. Recently, I joined MIA as a full member. All through, the service provided by MIA has been outstanding. The newsletters are so informative. It would be impossible to wotk in migration without them. In terms of staff, Nansi Bagnato, the main contact person at MIA is so lovely to deal with. She has always been so prompt, and exceedingly helpful with all my enquiries. I highly recommend everyone to join MIA if you need any migration related assistance. Thanks very much Nansi, and MIA.

I recently had an urgent CPD request due to a complex case and reached out to the Migration Institute of Australia. Winni Xiong, the Education & CPD Coordinator, provided exceptional assistance throughout the process. She promptly assisted me which proved to be incredibly helpful. Winni's professionalism, efficiency, and willingness to help were evident in every interaction. I am extremely grateful for the outstanding support I received and highly recommend Winni Xiong and the MIA team for their dedication and expertise. Thank you, Winni, for making a stressful situation much more manageable!😊

As a lawyer and RMA the support provided by our membership is reliable certainly assists the community of agents - and our clients maintain a professional standard. Grumpy staff and poor service may be the experience of some - however the community should understand MIA is not a provider of services, immigration advice or assistance to individuals, it supports others to do this professionally. I could definately remove 1 or 2 stars if i was considering how effectively they monitor their members compliance with the standards or code - but i'm not... that's not my role as a MIA member. Of course - membership is increasing by a couple of hundred for no reason... so perhaps a different review when that happens! LOL.