Google reviews are not written, edited, or moderated by migrationagent.review. Client reviews below are written by people invited by the firm. Last checked 13 August 2026.
I had a very positive experience with Toongabbie Legal Centre. The team was incredibly helpful, and the volunteers were kind, supportive, and always willing to assist. I would especially like to thank Raunak and Mr. Susai Benjamin for their outstanding support, professionalism, and dedication. They took the time to listen, explained everything clearly, and made the whole process much easier to understand. I highly recommend Toongabbie Legal Centre to anyone looking for legal assistance. Their commitment to helping the community is truly appreciated.
I would like to sincerely thank Paul from the Toongabbie Legal Centre for his patience, professionalism and genuine care. He took the time to truly listen to all of my concerns without making me feel rushed or dismissed, which is unfortunately rare to find. Paul was compassionate, attentive, and explained everything with professionalism and clarity while doing his absolute best to help me through different matters. His guidance, reassurance and support meant more to me than words can express. Toongabbie Legal Centre is very fortunate to have someone as dedicated and empathetic as Paul.
Extremely rude behaviour. Wasted time and then shouted and misbehaved. I think, it does not suit to a person of that age and in public life. I spoke to him over the phone about number of documents to be signed and required legal advice on. When we reached and started talking, he spoke about all the other topics irrelevant. Throwing papers on table, shuffling rudely. In the end, he charged $200 more than what was agreed saying we took lot of his time. Though it was all a donation to the organisation. It is only good for reasonably priced service but I am not sure worth experiencing such behaviour.
unfortunately I have a bad experience visiting there for legal advice for a simple matter. I was surprised when the elderly lawyer who I talked to says "you are a beautiful lady" to me. I responded with a smile with respect as he is a lot older than me and tryed to get back to the legal matter I wanted advice on. Evey time I tryed to talk about my matter he ignored it and asked questions about my husband etc witch was not comnected to my matter at all. Then he said that he got a friend in same community of mine and took a call to her and asked me to talk to her. I was nice and talked to her quikly and again tryed to get back to the matter witch i was there for and he seemed not liking it and tryed to find a missing document or information to avoid helping. I told him please advice me what other documents and information you need other than I have at the moment. so i can prepare them and come back.But he seems clearly did not care. And also he said go to cort straightly witch i know it does not work that way. If you are a lady or anyone who does not have lots of knowledge about legal matters better not to go alone. Note: pl make this place reliable so that every one can get fair treatment and advise.
This is not a place for all - and don't expect any communal-empathy, as “community-based” is just a word to keep their political image! I'm a female who migrated to Australia, and is from the same so-called community TLC supports. My experience from TLC was very bad and as below: I went there to get some advice on a land easement issue. This is the very first legal requirement in my life and TLC was my starting point. First thing they wanted was my income - I felt awkward! Why a community- based volunteer-run legal-advice centre needs income details? Education makes sense, but not income. Soon got the answer – I got an appointment with their senior person (Mr Susai Benjamin) the very-next day! Next day when I reached, there was another family (hi-profile couple going to invest abroad) with whom Mr Benjamin was behaving very properly. It was very obvious that their profile made him behave so. But when it came to me, everything was somersaulted - he bombarded me with: where is your husband? why you came instead of him? why your family didn’t come? etc etc He was so impatient and wasn’t even listening to me properly – was attending others/other things in between. Finally concluded that I didn’t prepare and explain things properly (which was not correct). I told him multiple times that it's my first experience with a law matter. Somehow he concluded that I have done some severe blunder and hence he gave some lawyer’s visiting card (and of course some TLC badges for $10) and called for next!! Then in front of his staff and other people, he was comparing me with some online money scam victim visited him earlier – I have no idea how is a land easement matter same as a stupid online scam… I was about to leave, and he was telling to the air “this is my character, many people will not like it”. I said nothing and left – in fact I was in an absolute shock – expected a decent human behaviour from a centre claimed to be for “the community”, but became the victim of an arrogant attitude!! I shard my experience with a couple of friends - one of the families also had the same experience from him... So just wanted to tell here - Mr Susai Benjamn, this arrogance is not your character, you are just trying to show off your money and political power to ordinary people. I saw your other face 10 mins prior to that... Character is something you show to everyone - attitude is something you show to people based on their ethnical/financial/political status. TLC looks like more of a way for you to retain your public image and political positions – than a sincere community service. People expect some empathy from a fellow-ethnic person, especially in a community service like this. PS: I went to LEC Duty Solicitor and they helped me properly with some key law points – and of course, great behaviour.
I have gone here to get documents certified and have received extremely rude behaviour and awful experience. The lawyer was an older guy and was impolite and have zero respect to the clients.Regardless of age or other factors, it is crucial to treat others with respect, kindness and consideration. Clients are paying to get notary service with you and despite received disrespectful behaviour such as throwing papers on people’s face, tearing papers, yelling and many more such incidents in just 20 minutes. Anyone reading this review, please be aware before you visit. The only reason I haven’t spoken out and have tolerated this experience was my respect towards his age.
Waste of time. Filtered according to income. Yet if you ask them before the service they will say they can still advise you. The only advice they gave me was to find a solicitor. This is after waiting for 45 minutes. There no queue system. There's no real solicitors here. Only students. Staff were abrupt, cold and robotic. They carry on like they're working in a supreme Court. Seriously, why advertise free legal service if you're just going to quote a policy that's already in the public domain?
Amazing people... can anyone go this far to help others??? If there is a government grant and own place to assist TLC will do this great...!! I see their service as Tender Love and Care... with the blessings of Hon. Margaret Beazley and advocacy of Mr Susai Benjamin they are doing a wonderful job with the limited resources available... may God Bless all of them. Of course Dr Anne Benjamin is there as a strong pillar seeing things...!!!