Five-star review! Highly recommend Serena! She's incredibly professional, patient, and meticulous. My initial reason for choosing Serena was simple: after consulting with many advisors at different agencies, she was the only one who quickly provided feedback on my Plans A and B, and even offered ideas for Plan C. Her professionalism and dedication were evident throughout our interactions. And it proved to be the right choice! Serena continuously revised my plans based on policy changes and offered a lot of encouragement along the way, ultimately leading to a very smooth process of receiving an invitation, submitting my visa application, and getting my visa. She meticulously checked my materials before each application and provided clear instructions. She was also incredibly patient and prompt in answering questions, making her an extremely trustworthy person. Furthermore, Serena might be my lucky charm. After meeting her, I successfully passed the PTE exam, which I had barely passed twice, and then passed the CCL exam within two weeks. There's a bit of magic involved, haha!
We just got the permanent visa(189) today. I would like to thank Eleen for her effort. From our initial consultation to the finalization of our permanent visa, her guidance and support have been invaluable. The professionalism displayed by Eleen reflects a commitment to excellence that is truly commendable. Throughout the process, her responsiveness to our queries, clear communication, and proactive updates demonstrated not only her professional competence but also genuine care for your clients. We understand that the field of immigration can be complex and challenging, but her ability to navigate these complexities with ease and efficiency has left an indelible impression on us. Once again, thank you Eleen for being an integral part of our journey.
Three years ago, I submitted a review, and Pam helped me with my 801 Visa application. Now, three years later, my PR was successfully granted, and I'm here to add a comment! From 2018 until now, Pam has been fully responsible for my student visa, work visa, and spouse visa. She is truly dedicated and responsible. When I was applying for the first stage of the 801 spouse visa, she urged me to prepare the materials almost every day, and she spent a lot of time reviewing and supplementing them for me. Sometimes, even after I had finished work, Pam was still working and reviewing my documents. The process of applying for a spouse visa is lengthy, and the materials are quite fragmented. Pam meticulously reviewed each document. What touched me most was the collection of spouse photos I had painstakingly compiled over the past three years. I myself couldn't even remember the details and dates of some photos, but during the second stage of the spouse visa application when filling out the SD form, Pam carefully read every word I wrote, meticulously comparing the dates with the photos I had submitted over the past three years. She even pointed out some very small details: for example, the photo of a family member visiting Sydney was dated the 19th, but I had written the 20th on the SD form. I was truly amazed. It was this rigorous and responsible work ethic that allowed me to go from zero to a perfect score after three years, obtaining PR so quickly! I am truly grateful for Pam's help. The agency fee was honestly very reasonable, but few agencies can be so dedicated, putting themselves in my shoes to help me organize the documents, think about the problems, and offer solutions. Now I have successfully obtained my visa; without Pam's help, this wouldn't have been so smooth. Pam is my benefactor!! Thank you, Pam, for your care over the years, and I wish you continued success and a bright future!! Below is my review from three years ago: I've known Pam, my consultant, for two years now. During this time, she's been handling my student visa, work visa, bridging visa, and application for Professional Year (PY) courses. As an international student unfamiliar with the area, asking Pam questions felt like grasping at a lifeline, and she's never let me down. This time, I was just a few days away from applying for my Professional Year, and she helped me process and submit my application late at night. The offer came in the next day—she's truly dedicated. I will continue to trust Pam and work together until we achieve our goals. 😊
Eleen Hou is the best immigration expert in Australia. I've been in Sydney for almost nine years and finally got my permanent residency (PR) with her help. She is very experienced, committed, and reliable. Whenever I was stuck with any issues, she could figure them out quickly. I am very lucky and happy to have such a responsible and professional agent. Eleen will escort your visa application until you successfully obtain it. She is a fantastic immigration specialist. Eleen was truly a crucial person on my PR journey. She encouraged me when I was in despair, offered advice, and helped me overcome difficulties. Looking back on the arduous five years of striving for PR, I am truly grateful to her. She is so different from other agents—serious, professional, responsible, patient, and gentle—she was simply my anchor on my PR journey. Choosing her means you're already 80% guaranteed to get the visa you want.
Thank you, Terry, for helping me apply to a program that suited me, giving me the opportunity to return to Australia. I had been hesitant for a long time about whether to study back in Australia, but Terry patiently and clearly explained the latest policies and compared various schools. Considering my background, he recommended suitable programs and universities, enabling me to come back to Australia after six years. I want to thank Terry for his patience and professionalism throughout, and also thank Monkeyking for being so reliable! 😊
I had the pleasure of working with Pamela to obtain the 143 visa for my parents, and I cannot recommend her highly enough. Pamela's knowledge, professionalism, and dedication to her clients are truly exceptional. Throughout the entire process, Pamela provided clear and concise guidance, answering all of my questions and addressing any concerns I had. She kept me informed every step of the way, and her attention to detail and thoroughness ensured that my parents' application was completed without any issues. Thanks to Pamela's hard work and expertise, my parents were able to obtain their 143 visa in a timely manner. I am so grateful for her assistance and would not hesitate to recommend her services to anyone in need of immigration assistance. If you're looking for someone who truly cares about her clients and delivers fantastic results, look no further than Pamela. Thank you again for everything!
This agency is the best agency I know, with high efficiency and strong professional capabilities. Among them, Teacher Pamela was my person in charge. She was very patient and careful in helping me solve the problem throughout the whole process. Because the personal visa factors were too complicated, I once thought that the visa might be rejected. Under such circumstances, Teacher Pamela was able to help Wang Kuanglan to help me successfully obtain the visa. It is indeed very powerful. I would like to thank the teacher and the agency for their help. I wish you all the best in your future life and work.
Monkey King was fantastic in helping us get both our 485 visa and then the 189 permanent residence visa. Pamela went above and beyond in making sure that every document and detail was taken care of for our applications. She knew exactly what to do even in situations that were unusual, like when our daughter was born and we needed to add her to the application while we were on a bridging visa waiting for a decision on our application. As we are mixed language couple it was extremely beneficial to have an agent like Pamela that could explain things in English and Mandarin. We are very grateful how easy Pamela made the application process and her detailed knowledge of the best way to achieve our goal of obtaining permanent residence.