Think Visa

Visa Granted – After a Long 18-Month Journey! I recently received my 186 visa grant, and while I’m thrilled with the result, the journey with ThinkVisa had its ups and downs. Initially, my case was handled by Michelle, who gave me a clear briefing before handing it over to Jack and Valona (who is no longer with the team). I submitted all required documents promptly, but I found the onshore team somewhat disengaged, relying heavily on the offshore team. When it came time to update documents, support was minimal—I had to upload several myself, which was frustrating. Communication was a significant challenge. Despite multiple emails and calls to Jack and Michelle, I rarely received a response. Jack was always “in a meeting” and essentially unreachable. Things improved when Emma took over my case. She was responsive and professional, which made the later part of the process smoother. Rachelle also stood out for her professionalism and attention to detail. In the end, the visa grant speaks for itself, and I’m thankful for that. If ThinkVisa can improve their communication and provide more onshore support, they'd be a stronger agency overall.

I’m writing to warn others about Think Visa’s unprofessional conduct. My partner and I were on an initial call where they assured his visa would be fine, promising a free resubmission if it failed. They later said it wouldn’t succeed, demanded more payment to restart, and refused a refund. Early on, Richard requested my partner’s CVC code via an unsecured method, a major red flag. When my partner asked for a refund, Richard called it “normal” and denied the request. Alarmed, we researched online and found complaints of financial mismanagement, like a Wordofmouth.com.au review calling them “money hungry scam artists” who took $6,500 “without conscience.” A Glassdoor employee review also noted pressure to “sign up new clients whether they are eligible or not,” revealing deceptive tactics. By contrast, my visa process with Aussizz Migration Agents was transparent and professional, with secure payment handling. Think Visa’s lack of ethics could cost you dearly, so look elsewhere for a migration agent.

I’m incredibly grateful for your outstanding help and support throughout my visa process. To my amazement, I received my 820 partner visa grant in just 8 MONTHS! I was absolutely thrilled when I got the good news—your team has been nothing short of amazing, highly professional, and incredibly efficient. From day one, you’ve been friendly, responsive, and patient, always answering my questions and keeping me informed. When I submitted my final update, the visa grant came through—I couldn’t be happier! Thank you for making this journey so smooth and stress-free. Highly recommend your services!

I am beyond grateful to the team at ThinkVisa for their incredible support in helping me secure my Bridging Visa A with work rights while waiting for my Training Visa to be granted. From the very beginning, Michelle, Emma, and Ding have been extremely professional, patient, and knowledgeable, guiding me through every step of the process. Their dedication and expertise made everything so much easier, and I couldn’t have done it without them🙏🏻 Thank you so much for your amazing service, I highly recommend ThinkVisa to anyone needing visa assistance ☺️

I paid $5500 to think visa for my nephew visit visa application which they later change to student visa because according to them it’s much safer option.not much progress so we decided to put on hold because of COVID and now we want to start the process again and they want another $500 to open the file.i called them 3 weeks ago to get update and receptionist said someone will call me back but still waiting no reply.its a total waste of money and time.not reliable people after spending too much money.don’t waste your money with this visa service.very disappointed

We applied via Think Visa for a Partner visa 801 leading to the 820 for my Wife. Think Visa made the daunting process very smooth, providing regular updates regarding the documentation requirements. We both knew that the wait time would be long however within 10 months both the 801 and 820 were granted at the same time. Saying we are over the moon is an understatement!! The excellent advice and exemplary customer service from Emma Segura the Team was amazing. Thank You so much Think Visa. Fully recommend Think Visa. (Ask for Emma🤗)

I am very grateful to the team at ThinkVisa for helping me and my family through our Australian PR journey. A special thank you to Michelle Yu, the principal solicitor, for taking the time in the initial meetings to clearly explain the process and guide us through the first steps. I would also like to give my deepest thanks to Emma Segura, who really helped us cross the finish line. Her communication was exceptional, she always returned my calls and emails promptly, even when I reached out multiple times in a day. This has been a long journey, taking over two years, but ThinkVisa stood by us the entire way. They also managed all our bridging visas and other requirements seamlessly. Once again I'd like to thank Michelle, Emma and the rest of the team for their services. I'd highly recommend ThinkVisa and their services to anyone needing immigration support.

Appalling service, very unprofessional. No accountability taken for the clear misinformation provided by Think Visa re: my parent’s migration visa. I was informed by Think Visa that as per the Department of Home Affair’s letter in response to my father’s untimely death, my parent’s entire visa application was withdrawn. I called Think Visa to double check this information and was told nothing different. Think Visa did not make an attempt to clarify with the department, instead they advised me to lodge a new application for my mother. I later found out that my mother’s visa application remained valid and was in fact not cancelled. Save your money for a migration agent that will actually advocate for you and clarify things with the department on your behalf.