Woolworths

Absolutely disgraceful, that Woolworths is the only major retail in Australia to enforce a no change of mind policy. They refuse even with a receipt to give you your money back. Disgusting. They sell items beyond food, but have the arrogance to say no refund, go spend your money in the store only. As if we don't spend enough and regularly. Whoever enforced that rule should be sacked. It might make your bottom line look better in the short term, but in the long term having such atrocious disrespectful customer service to regular customers, will see this company go down hill in the future. They think they are being smart, but they are actually creating long term business suicide. I know every company will take my money, but I watch to see if I return something how they treat me. Woolworths, you have a bad egg at the top of your food chain, with ZERO knowledge of customer service!!

Aghast to find Woolies have discontinued their free from gluten white loaf, 680g. At a loss to understand why they would do this, it was extremely popular within the coeliac community as it was about the only normal sized loaf of gluten free bread available. Why do gluten free bread manufacturers assume that coeliac people aren’t hungry and like tiny little slices of bread to make tiny little sandwiches with? The free from loaf was about the only product that seemed to acknowledge that coeliac people crave normal bread. Yes there’s Helgas but that is rarely in stock. And on a lesser note, where have bounty bars gone? A classic favourite, another product mysteriously disappeared without explanation. With the countless other products Woolies have quietly deleted it feels like they are going out of their way to remove reasons to continue to shop there, along with making life more difficult especially for those with limited options.

I bought a six pack of Bread Rolls today from the Minto Woolworths store. Yes they were cheap and priced appropriately for struggling families. They were also marketed as a fresh product. What surprised me was that they were so dry inside and inedible. I know the formula is to keep prices low while maximizing profit. I understand this means using the cheapest ingredients and ratios of high cost ingredients to a minimum but I would be willing to pay more for a better product made from better ingredients.

I had sent an email to the Woolworths support team about a stock of a item that i couldn't find in store. I had sent the email on the 10th of September. It is currently the 27th of September ( 17 Days Later ( Almost 3 Weeks! )) I don't think Woolworths has cared to even read or reply to my email. Just a simple yes or no answer would be fine. But instead, I received nothing back from them. This is truly unbelievable. Considering that Woolworths is the No 1. in the market with over 37% of it coming from them. Especially if they are in the top 3 of the best supermarkets in Australia.

Bought a phone from Kwinana Woolworth and there was a issue with the device it just froze on me and wouldn't turn back on visited the store and the manager said I just need to bring the Sim card back as I had the receipt for a refund. Came back the next day to get a refund with the receipt and Sim card to the service desk to be fully mocked and made out as a joke the 2 absolute rudest new Zealander lady's working and the 1 lady that wears the bandana on her head think names carrisa or something, told me the phone wasn't from the store and laughing at me and pretty much told me to jog off. Absolute appalling behaviour from these 3 women very very disappointing. The way these women treat there customers they shouldn't even have a job at all..... The next few days I did that phone in when the manager was working which she was lovely and refunded me.

Still deplorable service at fish counter! Despite shortened hours I still had to wait well beyond my turn,at 76 years of age, leaning heavily on my walking stick, while at the adjoining deli counter one lady casually bagged cooked chickens while younger girl simply served all comers who arrived in front of her, both giving me an occasional casual glance, until in sheer exasperation I loudly announced my presence.Obvious that this area is still short staffed, but that is beyond my control,wake up Woolies!!

Three stars because Eliza (Elisa? Not sure) on the checkout yesterday was a lovely young lady who packed our bags well and passed extra products over to my husband who doesn't mind carrying the extra weight and she also explained bricks farm to me. 5 stars for her, and I hope you pass on our appreciation. One star because today at 12.30pm, an arrogant young "lady" with 3 coloured clips either side of her hair and no name badge let the side down. No please or thank you, didn't even acknowledge us, looked down her nose at us (did the same to the couple in front of us)and we packed our own bags. I was so disgusted with her attitude that I had to walk off. My husband had to ask for the bricks farm and she virtually threw them at him. Why do you employ people like this?

I bought a mobile phone Optus there is a issue with the device as I called the Optus network team then they said the device issue but not network advised me to visit the store I purchased and exchange or refund. When I tried to talk to them the service desk people and the manager over there were rude and no idea about refund policy or returns of Woolworths ; simply ignored and trying to stick with me no other option. I am working in a retailer as a employee but I never seen these sort of biased staff anywhere .